Home
Projects
Projects Overview
Employee Turnover
Chatbot Technology
CRM Project workflows
US Air Force Maintenance
Vehicle Maintenance
Contact

Kelly Chan’s Portfolio

Home
Projects
Projects Overview
Employee Turnover
Chatbot Technology
CRM Project workflows
US Air Force Maintenance
Vehicle Maintenance
Contact
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Projects

  • Projects
  • Projects Overview
  • Employee Turnover
  • Chatbot Technology
  • CRM Project workflows
  • US Air Force Maintenance
  • Vehicle Maintenance

Some of my recent work:

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Chaione fortune 100 client - employee turnover

Services: UX research (In-person interviews, workshops, affinity diagram, experience maps, survey, and personas)

Role: Lead UX Researcher

 
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Chaione fortune 100 client - chatbot technology

Services: UX research (Stakeholder interviews, recruiting, contextual inquiry, remote interviews, affinity diagram, task flows, experience maps, and personas)

Role: Lead UX Researcher

 
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salesforce marketing cloud - project management

Services: UX research and design (Competitive analysis, recruiting, contextual inquiries, in-person and remote interviews, conceptual tests, scenario tests, rapid prototypes, wireframes, and information architecture design)

Role: Lead UX Researcher, UX writer, UX Designer

 
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raytheon - us air force maintenance application

Services: UX research, UX/UI design and development (Heuristic evaluation, recruiting, remote interviews, design and development of a high-fidelity prototype)

Role: UX Researcher, UX/UI Designer, and Developer

 
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Shell subsidiary - vehicle maintenance application

Services: UX research and UX design (Competitive analysis, in-store customer interviews, workshops, personas, customer experience maps, sketches, wireframes, prototyping, information architecture design)

Role: Lead UX Researcher, UX writer, and UX Designer

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